UPDATE: As of July 29th, 2020 we can now welcome customers into the store. We still have more product to add, but you can now access the excellent interior of this facility!
We’re Back in Clinton — With Drive Thru!
It’s been an eventful couple weeks for our Clinton staff and customers, but we are happy to announce opening in a new enhanced and convenient location — one with a two-lane drive thru. The old Wells Fargo building is our new home in Clinton at 8970 SR 525 (their popular ATM will remain in place).
On Wednesday July 22, it will begin as drive thru only. The inside of the store will open soon after as our staff situates shelving and product.
Phone number plus all contact info will remain the same (see below) and all records have been retained — almost like we never left.
Some quick logistics. We anticipate the drive thru lane furthest from the building to be drop off only — refill, new prescriptions, etc — while the inside lane will be pickup. Further, for those of you who received prescriptions with Oak Harbor’s phone number on it during the last couple weeks, please call/text/email staff with refill requests manually — we have to process a tad bit of paperwork internally to re-issue Clinton rx numbers — as those numbers won’t work in the Clinton systems.
Now a few thank yous.
First, our loyal customers. Your patience and support during this relocation period has been nothing short of remarkable. We hope you enjoy the added benefits of the new location as a tribute to your loyalty. It is a great building and we know from our experience in Oak Harbor — especially during Covid-19 — people love Drive Thru options.
Second, our staff. This has been quite an effort for both the Clinton and Oak Harbor teams. Even simple refills lose their simplicity when moving between stores. Then there is referencing multiple computer systems along with the physical labor incurred during the move. Further, our management team has been performing exceptionally well coordinating both front line and behind-the-scenes operations to move, operate, and close out the old location. It’s been impressive to be a part of.
Third, our partners. Government workers don’t often get a lot of love in the public forum, but we want to take a moment to highlight their partnership here. They have been furloughed and on work-from-home status. Despite those challenges, we found both state (Dept of Health) and federal (DEA) regulators amazingly helpful at helping us expedite licensure. Normal expectations can take months for a new license. Working with these exceptional people, we accomplished licensure and a move inside of a month. Wow. Add in our purchasing partners who have to process our new licenses, and our service partners such as utilities /IT. The building owner has been fantastic as well, this opportunity is largely due to his support of Island Drug’s mission. All worked hard to expidte our move on behalf of this amazing customer base. Thanks to eveyrone who helped!
Fourth, our loyal customers. Ok, that is a repeat, but the other items lose relevancy without you. So, thanks again. If you have a chance, please spread the word to your ferry-commuting South Whidbey friends, this location could save them some time on the way home.
We will be in touch with more details as our opening expands to inside the store, but will likely not do additional text and phone blasts, so please signup for our email list (using form below) or follow our page on Facebook. This page will be kept up to date as well.
Your Island Drug South Team
8970 State Route 525
Clinton, WA 98236
360.341.3885 Voice OR Text
For those new to this relocation project, the initial announcement from June 22, 2020 is below:
Dear South Whidbey Community,
It is with great regret we announce the relocation of our Clinton location to our existing Oak Harbor store effective 6/29/2020. We want to assure you; this decision was not COVID-19 related. After numerous attempts and despite our best efforts, we were unable to secure a new lease with the landlord of Ken’s Korner Shopping Center (no, we never missed one rent payment in 15 years J). Losing our lease after 15 years was unexpected but we are confident in our continued ability to service our south end customers. We are actively exploring other locations, however we are unable to facilitate a move before we have to leave our current space.
We are forever grateful for your support since we purchased Korner Pharmacy in 2005. In the last 15 years we have achieved some wonderful work in the south end community and with your help we will continue to do so. Putting some numbers to our time in Clinton:
- Filled over 850,000 prescriptions
- Generate over $46 million of revenue into the south island economy
- Achieve over $6 million in local south island payroll and the creation of more than 60 jobs for your neighbors.
Our commitment to the South Whidbey Community Remains – and even expands – see how:
- Maintain Clinton records and provide full service to ALL WHIDBEY CUSTOMERS out of Oak Harbor
- Continue to employ Clinton staff
- to the extent possible based on retained business
- PLEASE give our new mail/delivery service a chance and keep local payroll dollars flowing to local residents!
- FREE next day mail service for orders received by 3pm
- Our medication synchronization service (iRxSync also free) works great with mail especially
- All your families’ routine medications synced to a day of the month you choose!
- FREE Same day delivery for orders received by 3pm
- We will ask you to please reserve this for more time sensitive needs
- i.e. Antibiotic/pain med/otherwise urgent
- And of course, we welcome you in the Oak Harbor store!
If you have a paper rx and can’t make it to Oak Harbor, pls text (360.341.3885), email (firstname.lastname@example.org), or fax (360.341.3886) it and we will work with the prescriber to prepare it and deliver/mail to you.
Our existing phone/fax will continue to be answered, primarily by the same Clinton-based staff you have been working with. By using the 360.341.3885 number, we will know you prefer to speak with familiar team members, if available.
Your Clinton-issued Rx#’s will not work with our Oak Harbor automated phone system, please continue to use the 360.341.3885 number on your bottle to phone in your refills to via our automated system (until receiving Oak Harbor issued Rx#’s). Also, continue requesting refills thru our app the same way. We have notified our prescribing partners on the details of transmitting prescriptions already.
We will offer video conferences with our pharmacist on new medications and any other scenario where that can be of benefit to you, our loyal customers.
We recognize this change is unexpected and we apologize for any inconvenience you experience from this unwanted change in our business. Rest assured that we have and will continue to do everything in our power to continue meeting the needs of every customer.
We thank you for your understanding and support during the difficult transition. Please reach out if we can provide personal assistance or answer any questions.
Your Island Drug South Team
11042 SR 525 #130
Clinton, WA 98236