A number of requests and questions presented deal with canceling or changing Covid Vaccine Appointments. Below you will find the tips manage your appointment(s) from your phone or computer independently.
Two Emails + a calendar entry
The system will send two emails after confirmation, like so:
Depending on your email platform, a calendar entry may also appear (this example from outlook.com):
I can’t find any emails!
Two possibilities here.
- It may have gone to a spam/junk or other folder in your email account. First, step is a search using the email address of our booking system account: CovidVaccineBookings@islanddrug.com:
The same emails from above appear.
You can also use the same email query to search your calendar:
And, there is the March 26th entry from our example.
- If neither of these locate any results, we experienced a technical issue around the system launch (Jan 9-12). So many bookings occurred, our Microsoft Office 365 service capped outbound confirmation emails. Unfortunately, those aren’t recoverable. Please send us a note with any cancellation requests if neither search tricks in #1 work.
The Magic Link
In each of the emails and calendar entries described above lies a magic link.
This link allows independent management (both modification and cancellation).
Let’s find ‘em…
Magic Link: Emails
Opening the first email example
You will find a Manage Booking Link:
Opening the second email example (with the calendar item attachment, and our logo at the top)
then scrolling to the BOTTOM of the message
you will find a ‘Change your appointment’ link
Magic Link: Calendar Entry
Opening your calendar entry, near the top, you will find a link called Manage Booking. This looks like the first email example just above.
Magic Link: When found and clicked
Thank you for using the Magic Link
With the desire for so many to be vaccinated against Covid-19, our incoming has been voluminous — even that is an understatement.
By using the features of this booking system independently, you allow our team the ability to focus on customers in store and those who need personal assistance by phone, email, or text.
Thank you again for being such superb partners as we work together as a broader community in advancing public health.